FREE SHIPPING
We offer free shipping for following:
Netherlands – On orders placed in the Netherlands over €100,- *
to your home address or an UPS Access Point **
EU – On orders over €250,- *
Outside EU – On orders over €500,- *
* Free shipping is excluded for limited releases. Orders might also be ineligible for free shipping due to the volume of the package.
** Concrete selects the nearest UPS Access Point from the shipping address.
SHIPPING TIME
Estimated shipping time based on your location:
Netherlands – Approximately 1-3 business days
EU – Approximately 3-7 business days ***
Outside EU – Approximately 4-9 business days ***
Orders placed before 4:00 PM CET will be shipped the same day. If an order is placed during the weekend your order will be shipped the first upcoming business day.
*** The shipping time may vary based on your location. Please note that local charges (customs duty, sales tax) may be added to your order, depending on your region and local customs Duties. These charges are at your own expense. The same rule applies for return shipments outside the EU.
SHIPPING TO NON-EU COUNTRIES ABOVE €150 WITH ONLINETAXFREE.COM
We ship our products outside the EU through our partner Onlinetaxfree.com. The shipment will be delivered to your door by UPS. Because Onlinetaxfree.com handles the export, you are eligible for a VAT Refund upon receiving your package!
HOW IT WORKS
In the checkout, select 'Onlinetaxfree.com | UPS' as the preferred shipping option. After you have completed your order, you will be able to enter your bank account number and SWIFT number of the account in which you prefer to receive the refund. This page also shows the refund amount you will receive. After the return period has expired, Onlinetaxfree.com will transfer this amount to the bank account you provided.
Onlinetaxfree.com may contact you via email if a problem arises with the information you've provided, so please keep an eye on your (spam)inbox for this reason.
If you have any questions, please send an email to customerservice@onlinetaxfree.com
CARRIERS
Concrete Store ships orders with the following companies:
UPS, FEDEX, POSTNL