Delivery and Returns
Concrete ships orders with the following companies:
• POST NL
Orders placed before 4:00 PM CET will be shipped the same day.
If an order is placed during the weekend your order will be shipped the first upcoming business day.
Estimated shipping time based on your location:
Netherlands: 1-2 business days
Europe: 3 - 5 business days*
Rest of the world: 4 - 9 business days*
*The shipping time may vary based on your location.
Please note that local charges (customs duty, sales tax) may be added to your order, depending on your region and local customs Duties.
These charges are at your own expense.
Our policy lasts 14 business days. If 14 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
These rules do not apply to items bought in our physical stores.
On special and limited releases we have a none return policy.
Download your return form HERE
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 business days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later,
To return your product, you should mail your product to: Concrete, Papestraat 17, 2513AV Den Haag, NL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.