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Delivery and Returns

SHIPPING

Concrete ships orders with the following companies:

    •    UPS
    •    FEDEX
    •    POST NL

Free shipping on orders placed in the Netherlands over €200,-*
Free shipping on orders placed in the EU over €250,-*
Free shipping on orders placed outside the EU from €250,- (ex VAT)*


*Free shipping is excluded for limited releases. Orders might also be ineligible for free shipping due to the volume of the package. We reserve the right to cancel your order when the shipping costs due to the location exceeds a proportionally amount.

Orders placed before 4:00 PM CET will be shipped the same day.
If an order is placed during the weekend your order will be shipped the first upcoming business day.
        
Estimated shipping time based on your location:

Netherlands: 1-2 business days
Europe: 3-5 business days*
Rest of the world: 4-9 business days*

*The shipping time may vary based on your location.
Please note that local charges (customs duty, sales tax) may be added to your order, depending on your region and local customs Duties.
These charges are at your own expense.

RETURNS

Our policy lasts 14 business days. If 14 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Products due to hygiene protocol:
There are certain products within our catalogue that MAY NOT BE RETURNED OR EXCHANGED. Some items by their nature are simply not returnable.

- All special and limited order Items due to the nature of the packing
- Face Masks and other head covers
- Vinyls and other lifestyle products
- Other hygiene products such as condoms, vibrators or vacuum pumps
These rules may not apply to items bought in our physical stores.
On special and limited releases we have a none return policy.
In case of returns where free shipping was in effect, we will deduct the shipping costs from the refund.

 Download your return form HERE

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 business days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,
within a certain amount of days.
For cancelations of limited edition online releases and other limited online items we will charge a restocking fee of €25 per item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at papestraat@concrete.nl.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded, you will receive a gift card that you can use online or in one of our stores. (There is no validity limit attached to our gift cards)

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at returns@concrete.nl and send your item to: Concrete, Papestraat 17, 2513AV Den Haag, The Netherlands.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later,
we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Concrete, Papestraat 17, 2513AV Den Haag, NL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the shipping costs will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.